With regard to any sales relationship between Vitrex Mosaici and the consumer starting from 01/01/2022, only the terms and conditions listed below are applied and to be considered valid, regardless of the means of communication used. The consumer acknowledges the exclusive validity of the Vitrex Mosaici Terms and Conditions for the entire period of the sales relationship. Vitrex Mosaici will not recognize any different list of Terms and Conditions. Whenever the consumer enters into a sales contract using the Vitrex Mosaici website, he implicitly accepts the Terms and Conditions as the basis for the entire sales relationship between the consumer and Vitrex Mosaici.


The presence of a product in the Online Shop does not represent a legally binding offer, instead it has the value of a catalog exempt from any obligation. By clicking on the "Submit order" button, the consumer signs a binding order for the goods contained in the shopping cart.

The confirmation of receipt of the order will be sent immediately by automatic e-mail when the order will be generated. This e-mail does not represent the acceptance of any contract by Vitrex Mosaici. The stipulation of this contract takes place only with the receipt by the consumer of the e-mail of shipment, this acceptance can take place within a period of two days (48h) from the receipt of the order.

We will keep the text of the contract and send the consumer the details of the order by e-mail.

It is always possible to consult previous orders in your user section, by logging in with the credentials provided at the time of registration.

If for any reason we cannot accept the order or if any product within the order itself is not available, we will immediately notify the customer at the registered e-mail address.

Vitrex Mosaici reserves the right to withdraw from the sales contract in the event of printing, communication or calculation errors regarding the products presented on the pages of its website.

All offers are valid while stocks last. Since our suppliers may not be able to deliver products presented on the site, we reserve the right to cancel the sales contract entered into with the customer. In this case the customer will be informed by Vitrex Mosaici without delay.
The sum previously paid will be refunded within 14 working days (with Saturday not considered as a working day), or it can be used as a deposit or balance on a different product from those in stock. The conditions regarding the return will be dealt with in the section "Return Policy".


Cancellation rights The consumer has the right to cancel his contract within 14 days without having to provide any justification.
The 14-day period begins when the consumer or a third party (excluding the courier) comes into possession of the goods.
Any desire to cancel and return must be communicated in advance to us, Vitrex Mosaici, Viale Passo Moncenisio, 5, 41049 Sassuolo (MO)

info @

in the form of unambiguous declaration (e.g. e-mail) of the decision to withdraw from the purchase and cancel the contract.

To re-enter the cancellation period just communicate your intent before the expiry of the 14-day period.

Consequences of cancellation: After the cancellation of the contract and the return of the goods, Vitrex Mosaici will fully refund the payment received for the item, the refund will be issued in a period between 1 and 14 days from receipt of the returned goods, without prejudice to shipping costs and charges.

The refund will be made through the same payment channel used by the customer, unless expressly granted otherwise.
No type of refund will be subject to additional fees from us.

Vitrex Mosaici can refuse any refund until the moment of receipt of the goods.

The customer is obliged to send the goods:

1_without delay

2_in the original packaging suitably protected

3_with label

4_ within the term of 14 days relating to the exercise of the right of withdrawal.

The goods must be sent to:

Vitrex Mosaici, Viale Passo Moncenisio, 5, 41049 Sassuolo (MO)

The right of return does not exist in the following cases:

Material customized under specific customer request or produced on customer request same.
Material which, by its very nature, has been inseparably mixed with other objects after delivery.

The returned items are sent at the expense of the customer, and at his own risk.

We invite you to follow the procedure described on the specific page of this website. to "Returns"


The address registered by the customer will always be used for deliveries, unless otherwise indicated by the customer.
Delivery is entrusted to different companies depending on the country of destination.
The terms and costs of the service are indicated on the internet page.
If delivery is not possible due to the absence of the customer at the address provided, even if the delivery time has not been indicated or the address provided to us is incorrect, the customer is required to cover the costs of non-delivery, whether they are storage or reshipment costs.

The customer assumes all transport risk from the moment he takes possession of the goods, if the collection takes place at a delivery warehouse.
Delivery delays or services that depend on force majeure are not the responsibility of Vitrex Mosaici.

These events give Vitrex Mosaici the right to suspend delivery for the period concerned or to cancel the contract with the customer by reimbursing the sum paid in full.

Acts of God include strikes, natural disasters, wars, traffic blocks, import and export restrictions and other restrictions independently occurring to Vitrex Mosaici or its distributors.

Vitrex Mosaici will take care to inform the customer as quickly as possible in the event of delays due to force majeure. Deliveries are made throughout the European Union.


All prices on are net prices, including the current VAT rate and shown in Euros.

The prices displayed at the time of the order are valid until further notice.
Customs costs to Switzerland and Norway are to be paid by the customer.
Transactions are carried out in Euros, in certain countries there may be differences in exchange rates for currencies other than the Euro.
Vitrex Mosaici converts currencies based on the exchange rate of the European Central Bank.
Customers outside the European Union can order if the country of destination is listed in the "Shipping and Delivery" section.

The payment of the specific taxes of the recipient country is the responsibility of the customer and is not part of the obligations of Vitrex Mosaici. Any related customs duty must be paid by the customer.
The customer can complete the payment using all the methods indicated in the appropriate section.

In the case of payment by Pay Pal, the shipping address remains the one indicated in the registration on the site.


The warranty period is based on the laws governing the subject. The warranty period lasts two years and starts from the moment the customer receives the goods.
Any claims against Vitrex Mosaics exceeding the warranty period of two years based on the manufacturer's warranty are excluded to the extent that this is legally permitted.
Any dispute referring to the manufacturer's warranty must be filed against the manufacturer who issued the warranty.

The guarantee does not cover wear and tear due to normal use of the goods. Always excluded from the guarantee:
# damage to the Product resulting from normal wear and tear in relation to nature, function, composition and price;
# the small differences found relative to the Products, slight shading or dimensional variations
# Products used too intensively, or installed where not recommended.
# Any defect in the Product that may result from incorrect installation, storage, conservation or assembly.

For no reason I am or accepted disputes following the installation of the product

Provided that a defect in an item purchased is the responsibility of Vitrex Mosaici, Vitrex Mosaici is authorized to repair the product or replace it, or provide for a reduction in the price of the item paid in agreement with the customer. .
If Vitrex Mosaici is unable to repair or replace the product or if these interventions exceed the appropriate timeframe, the customer has the right to request and obtain the termination of the contract.

In the event of a guarantee request on an online purchase, the customer can return the product to our reference address.
If the product is judged to be free from defects that fall under warranty, Vitrex Mosaici will charge the customer all the costs incurred for the verification and return of the product.

Vitrex Mosaici is excluded from any liability regarding claims for damages resulting from a product defect, including loss of money or claims for compensation by third parties against the customer.

All consequent requests will be refused as per the law

Any dispute external to the warranty dispute, especially claims for damage, will be refused as per rule of law. Thus Vitrex Mosaici is not held responsible for any type of damage not directly caused by the defective object, especially in the case of economic damage or loss of profit to be borne by the customer.

Just as any liability of Vitrex Mosaici is excluded, in the same way any personal liability of its employees, representatives or agents is excluded. The disclaimer is not applicable when the damage is the result of intentionality or obvious negligence. Vitrex Mosaici does not accept responsibility in the event that the service offered by the website suffers interruptions or in the event of loss of data saved by the user. The customer agrees that no product is sent with particular adjustments already made, the same will be made by the customer himself.


Links to external sites on Vitrex Mosaici are only references to such sites, Vitrex Mosaici does not identify with the content of such sites and in any case does not accept responsibility for the content of such sites.


When ordering, the customer is obliged to provide correct data. If there is a change in the customer data, especially name, address, email address, telephone number, the customer is obliged to inform Vitrex Mosaici without delay to change the data provided. If the customer provides incorrect data, especially the email address, Vitrex Mosaici reserves the right to withdraw from the contract.


Vitrex Mosaici applies Italian law. In all legal matters, Italian law is exclusively applied, in all legal relationships between Vitrex Mosaici and the customer, to the extent that this is permitted by law and with exceptions the matters falling within the competence of United Nations sales law.


All data collected by Vitrex Mosaici are used and processed only under the provisions of current data protection laws.


If some clauses or points of the contract are found to be inapplicable or ineffective, the validity of the remaining provisions of the contract remains unchanged. The practical provisions whose effects will come as close as possible to the achievement of the commercial objectives pursued by both parties through the ineffective / impracticable provisions, will replace the ineffective / impracticable provisions. The above provisions also apply in the event that the contract is incomplete.

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